Policies

Privacy Policy

There are many things that are important to us, such as affordability, convenience and simplicity. However, your confidentiality is our primary concern. We use extreme measures to protect your medical information. We will in no way use, sell or release your personal medical information, except as needed to comply with HIPPA regulations. Our staff is trained in HIPPA compliance issues and takes your privacy very seriously. We respect our clients and ensure that all counseling and testing remains completely confidential.

Cancellation/Refund Policy

We understand certain situations may occur that could prompt the need for a test to be cancelled. Should you need to cancel testing, a cancellation fee will apply. Upon setting up testing, we incur certain non-refundable charges, such as physician fees, credit card processing fees, etc. A 25% cancellation fee must be charged in order to cover those costs. You will be refunded the difference of the original charge amount less the cancellation fee to your debit or credit card immediately.

Reschedule Policy

Testing may be rescheduled without incurring any additional fees.